Terms of Business
Last updated: 8th April 2026
1. Introduction
These are the terms of business between me, Jason Boyd, trading as The WordPress Guy (wpguy.uk), and you, the Client. They apply to all work I carry out for you unless we agree otherwise in writing.
I have written these in plain English because I believe straightforward language makes for better working relationships. If anything is unclear, please ask before work begins.
2. Our Agreement
A contract between us is formed when I send you a written quote and you accept it, either by signing, by replying in writing to confirm acceptance, or by paying a deposit. Acceptance of a quote constitutes acceptance of these terms in full.
All key decisions, approvals, and changes to agreed work must be confirmed in writing. Email is acceptable.
3. Your Responsibilities
You agree to:
- Confirm that you have the authority to enter into this agreement
- Provide all necessary content, images, assets, and information in the formats I request, and in good time
- Take responsibility for the accuracy and legality of all materials you provide, including ensuring you hold appropriate licences for any third-party content
- Review work and provide written sign-off when requested
- Meet agreed deadlines for providing materials and feedback
- Adhere to these payment terms
4. My Responsibilities
I agree to:
- Apply my experience and expertise to deliver what we have agreed
- Complete all work professionally and within agreed timeframes
- Communicate clearly throughout our work together
- Treat your business information as confidential
- Provide honest guidance and recommendations, even when that means telling you something you might not want to hear
5. Quotes and Scope
All quotes are valid for 30 days from the date of issue. A quote covers only the work specifically described within it. Work outside that scope will be quoted separately before it begins.
Post-approval changes to agreed work may incur additional charges. I will always tell you before proceeding with anything that carries an additional cost.
6. Timescales and Project Flow
I will always give you a realistic timeline at the start of a project. Timelines are dependent on both of us meeting our agreed responsibilities.
If I am waiting for materials, feedback, or sign-off from you, I will chase once after 5 working days. If there is no response after 20 working days, the project may be placed on hold and rescheduled, which may affect the agreed timeline and cost.
My working days are Monday to Thursday. I do not work on Fridays, weekends, or Scottish public holidays.
7. Design and Development
All designs require written sign-off before development begins. Changes requested after sign-off may incur additional charges.
Websites are built on WordPress. Unless otherwise agreed, browser testing covers current versions of Chrome, Firefox, Safari, and Edge. Device testing covers iOS Safari and Android Chrome.
I retain ownership of any design concepts not used in the final delivered work.
8. Maintenance and Support
Support plans are available on monthly or annual subscription terms. Annual plans are payable in advance. Monthly plans are billed by recurring invoice.
Cancellation requires 30 days written notice. No refunds are given for partial months or years. Unused support hours do not roll over.
I aim to respond to support requests during reasonable hours, Monday to Thursday. While I often pick up emails outside these times, response times are not guaranteed outside my core working hours. Guaranteed response times are set out in your specific plan.
Work outside your plan’s scope will be quoted separately.
9. Intellectual Property
You retain full ownership of your content and assets.
I retain ownership of my development framework, code libraries, and any tools I use to build your website. Upon receipt of full payment, you receive a perpetual licence to use the completed website as delivered. This licence does not extend to the underlying framework or code, which may not be transferred, resold, or reused without my written permission.
I reserve the right to display completed work in my portfolio and to credit myself as developer, unless you ask me not to in writing.
10. Payment
All prices are quoted in pounds sterling (£) and are exclusive of VAT. I am not currently VAT registered.
Payment is due within 7 days of the invoice date.
For larger projects, I require a 30% deposit before work begins. The remaining balance is invoiced on completion, or in agreed milestone stages.
Late payments are subject to statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, at 8% above the Bank of England base rate, accruing daily from the due date. I also reserve the right to claim fixed compensation under the same Act.
Work and deliverables remain my property until payment is received in full. I reserve the right to suspend services on accounts with overdue invoices.
11. Limitation of Liability
I take my work seriously and maintain high professional standards. However, I cannot guarantee that the work I deliver will be entirely free of errors, or that it will meet every expectation not explicitly agreed in writing.
I am not liable for any indirect, consequential, or economic losses arising from my work or from any delay in delivering it.
You have 14 days from delivery to report any defects in the work. Changes requested after this period may be treated as new work and charged accordingly.
12. Termination
Either of us may terminate our agreement by giving 30 days written notice. You must settle all outstanding invoices in full before termination takes effect.
On receipt of full payment, I will provide you with all website files and assets belonging to you. My support and maintenance services end at the conclusion of the notice period.
If you are in material breach of these terms and do not remedy that breach within 14 days of written notice from me, I may terminate the agreement immediately.
13. Governing Law
This agreement is governed by the laws of Scotland. Any disputes arising from it are subject to the exclusive jurisdiction of the Scottish courts.
If any part of these terms is found to be unenforceable, the remaining terms continue in full effect.
14. Contact
Jason Boyd – The WordPress Guy
Email: accounts@wpguy.uk Web: wpguy.uk