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Terms of Business

Introduction

This document sets out the terms of business between us (Jason Boyd, trading as The WordPress Guy) and you (the Client). As a freelance WordPress developer with over two decades of experience, I believe in clarity and transparency in all business relationships. These terms are designed to protect both parties and ensure a smooth working relationship.

Our Agreement

While I’ll always strive to exceed your expectations, it’s important to have our agreement in writing so we both understand our responsibilities, timelines, and what happens if there’s a disagreement. These terms are written in plain English because I believe in keeping things clear and straightforward.

Last updated: November 2024

What We Both Agree To

You Agree To:

  • Confirm you have the authority to enter into this agreement on behalf of yourself, your company, or organisation
  • Provide all necessary information and assets (content, images, videos, etc.) in the requested formats
  • Take responsibility for the accuracy of all materials you provide
  • Review work, provide feedback, and sign-off in writing when requested
  • Adhere to agreed payment terms
  • Meet agreed deadlines for providing materials and feedback

I Agree To:

  • Use my experience and expertise to deliver what we’ve agreed
  • Complete all work professionally and within agreed timeframes
  • Communicate clearly throughout the project
  • Maintain confidentiality regarding your business information
  • Provide expert guidance and recommendations

Timescales and Communication

  • Standard response time for feedback and materials is 5 working days
  • Projects may be placed on hold after 20 working days of waiting for client materials
  • Project delays may impact timeline and costs
  • All key decisions and approvals must be confirmed in writing (email is acceptable)

Design and Development

  • All designs require written sign-off before development begins
  • Post-approval design changes may incur additional costs
  • I retain ownership of unused design concepts
  • Websites are built on WordPress using my development framework
  • Browser testing includes current versions of Chrome, Firefox, Safari, and Edge
  • Mobile testing includes iOS Safari and Android Chrome

Maintenance and Support Plans

  • Plans are available on monthly or annual subscription basis
  • Annual subscriptions are payable in advance
  • Monthly subscriptions are charged via recurring billing
  • 30 days written notice required for cancellation
  • No refunds for partial months/years
  • Unused support hours don’t roll over
  • Additional work outside plan scope charged at standard rates
  • Emergency support available within plan terms
  • Support hours: Monday-Friday, 9am-5pm GMT
  • Response times as specified in your plan

Additional Work

  • Work beyond plan allowance quoted separately
  • Additional development charged at standard hourly rates
  • Minimum 30-minute billing increment
  • Emergency out-of-hours support charged at premium rates
  • All additional work requires written approval

Content and Assets

  • You are responsible for providing content in appropriate digital formats
  • Content should be supplied in Word, Google Docs, or plain text format
  • Images should be provided in high-resolution digital formats
  • You must ensure you have appropriate licenses for all content
  • Content population services available at additional cost

Intellectual Property

  • You retain ownership of your content and assets
  • I retain ownership of my development framework and code
  • Upon full payment, you receive a license to use the completed website
  • Code cannot be transferred or reused without written permission
  • I reserve the right to display work in my portfolio

Payment Terms

  • All prices quoted in GBP (£)
  • Payment terms: 30 days from invoice date
  • Late payments may incur interest charges at 8% above Bank of England base rate
  • Work remains my property until paid in full
  • Services may be suspended if payment is overdue
  • Subscription payments due on agreed billing date
  • Failed payments may result in service suspension

Support Hours and Response Times

  • Standard support hours: Monday-Friday, 9am-5pm GMT
  • Bank holidays and public holidays excluded
  • Emergency support as per maintenance plan terms
  • Response times vary by maintenance plan level
  • Out-of-hours support available at premium rates

Limitation of Liability

  • I maintain high professional standards but cannot guarantee error-free work
  • Not liable for consequential losses
  • 14-day period to report issues after website delivery
  • Post-launch changes may incur additional charges

Termination

  • 30 days written notice required for service termination
  • Outstanding payments must be settled in full
  • Website files provided upon request after payment
  • Support and maintenance terminate at end of notice period

Legal Framework

  • These terms are governed by Scottish law
  • Invalid terms don’t affect remaining terms
  • Changes to these terms must be agreed in writing

For questions about these terms, please contact me at help@wpguy.uk or visit wpguy.uk.