Services / Emergency Support
A breached or offline WordPress site costs you money and trust by the hour. I am a specialist WordPress engineer with 20+ years' experience and former W3C Invited Expert standing, and I take genuine emergencies on the same day, including out of hours. Forensic recovery that finds the cause, not a scan that misses it.
Send the brief form or a WhatsApp message with as much detail as you can. I do not take phone calls — written detail gets you a faster, more useful response and lets me start diagnosing straight away.
Same day
Out of hours for emergencies
20+ years
WordPress specialism
W3C
Former Invited Expert
Triage
These are the situations I am called in for. If yours is not listed but your site is down, breached, or behaving in a way you cannot explain, send the brief anyway.
Your site is completely down or returning a 500 error
White screen of death after an update or edit
Site hacked, defaced, or showing spam, pharma, or adult content
Google flagging “this site may be hacked”, or browser malware warnings
Visitors being redirected to a malicious or unknown website
Locked out of wp-admin or lost administrator access
Reinfected after a previous “clean” — the backdoor is still there
Breached, and you need to know what was accessed and exposed
What I do
The differentiator is forensic, server-level work. Plugin-only cleaners treat the symptom and miss the entry point, which is why the problem comes back.
I establish the root cause and the entry vector before touching anything. Recovering a site without knowing how the attacker got in, or what actually broke, is how reinfection and repeat failures happen. You get a clear finding, not guesswork on your live site.
Not a plugin scan-and-click. I trace every infected file, injected payload, and persistence mechanism across the installation and the server, so the same backdoor does not bring it back next week.
How the security work is done →I can access and repair WordPress via SSH, WP-CLI, or direct database connection when the dashboard is inaccessible or the site is returning a fatal error. White screens, corrupted databases, botched updates, and host suspensions are recoverable.
How the recovery work is done →Once you are back online I close the hole that let it happen and document what occurred: the entry point, the impact, and what was changed. You finish with a hardened site and a record you can show clients, insurers, or a regulator.
Stay protected with a Care Plan →How it works
1. Send the brief. Use the form or WhatsApp and tell me what is happening, what changed, and how to access the site if you can. The more detail, the faster I can act.
2. Rapid triage. I establish what is actually wrong and what recovery involves. For a genuine emergency this happens the same day, including out of hours.
3. A fixed price, agreed first. You get the cost and the plan before any remediation begins. No running clock, no surprise invoice. Then I get you back online and harden the site so it does not happen again.
Proof
Written by Jason Boyd, specialist WordPress engineer, 20+ years' experience and a former W3C Invited Expert. I do this work personally; there is no team to hand you off to.
FAQs
For a genuine emergency — a site that is down or breached — I respond the same day, including out of hours and weekends where possible. Emergencies are triaged ahead of all other work. The fastest way to reach me is the brief form below or a WhatsApp message; I do not take phone calls, because written detail lets me start diagnosing immediately rather than asking questions down a line.
Emergency work is scoped after a rapid triage, and the cost is agreed with you before any remediation begins. You will never receive a surprise invoice. The triage establishes what is actually wrong and what the fix involves, so the price reflects the real work, not a worst-case guess.
Often, yes. A missing backup is not the end of the road. I can rebuild from the live files and database, extract clean content from an infected installation, recover data from server-level copies your host may hold, and reconstruct a working site from what remains. The recovery path depends on what is still intact, which the triage determines.
Because most cleaners remove the visible infection but never find how the attacker got in or what they left behind. If the backdoor sits at server level, outside the WordPress files a plugin scans, the site is reinfected within days and the owner assumes the cleaner did nothing. I trace the infection to its source and close it, which is the difference between a clean-up that holds and one that does not.
Read: why malware cleaning keeps failing →From the blog
Attackers are breaking into WordPress sites right now, and they are doing it without a username or password. The plugins being exploited are mainstream,
One hundred new WordPress vulnerabilities were disclosed in a single week. Spanning 87 plugins and one theme and affecting roughly 11.9 million active
WordPress powers approximately 43% of all websites globally. That concentration makes it an attractive target, and attackers need nothing more than a
Tell me what is happening and how to reach your site. For a genuine emergency I respond the same day, including out of hours. The brief form or a WhatsApp message gets you the fastest, most useful response.
